Receiver-focused communication
Before you speak, consider: what the person already knows, what they need to do, and how your message might be interpreted. Managers should adapt delivery (pace, wording, tone) to the listener.
Skills & strategies
Manager communication toolkit for DEI
These practices reduce misunderstandings, improve inclusion, and help diverse crews perform safely and consistently. They are designed for real construction conditions.
Separate facts from assumptions
Don’t treat assumptions as facts. Ask clarifying questions first. This prevents stereotyping and reduces conflict when something goes wrong.
Script: “Here’s what I saw. Help me understand what happened.”
Plain language and concrete detail
Use simple wording for critical instructions. Give exact locations, quantities, and deadlines. Avoid slang and idioms during safety and quality tasks.
Example: “Install the brace on Bay 3 by 15:00”
Repeat-back (fastest reliability check)
Instead of “Do you understand?”, use a confirmation check. This supports workers who may not feel comfortable speaking up in a group.
“Walk me through your next step.”
“What are you doing first?”
“What could stop you?”
A
Clarify
state the task clearly
B
Confirm
repeat-back or quick demo
C
Close
who/when + follow-up
How this supports DEI (in practice)
Inclusive communication means everyone can access information, clarify expectations, and participate in solving problems. Managers build inclusion by setting a standard: calm tone, clear direction, safe questions, and consistent follow-up.
These behaviours show fairness and respect across diverse teams, especially for newcomers and workers new to the trade or workplace culture.